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Food & Restaurant
The client is a global market leader in quality assurance assessment and bespoken assessment for the hospitality industry. They provide unparalleled strategies, insights, and actionable solutions to its hotel clients across 131 countries. They want their clients to manage data and download assessment reports on service of quality directly from their website. Their old website lacked a proper information management system and required a fresh look. Our Bytes Technolab team identified these issues and came up with a solution to creating a new website with a customer side panel and custom features.
This US based quality assurance service provider had an old system of managing data and information which required a fresh look and feature updates. One of the major challenges faced by the client was the management of the service of quality reports and surveys. The client has a long list of customers and hence a lot of data that had to be migrated into the new site. The Bytes Technolab team implemented a relevant mechanism for migration, ensuring that no data is lost. Generating customized reports and comparing these reports with other hotel quality assurance survey reports was a hard task.
Based on the client’s requirement, our team offered effective solutions that allow easy download of the Quality reports and assessments from the website.
The team implemented new features on the website by creating a secure system where the customers can conveniently review their quality reports. The customers can review and analyze the report and can avail of the personal consultation services for further discussion.
We created a centralized report management system that generates a customized dashboard for each client. From here they can analyze the report, highlighting the insights for service of quality.
A template including benchmark, brand specific standards and emotional intelligence was created to manage each client’s report.
Using the integrated Google Analytics, data can now be analyzed in numerous ways to provide customers brief insights.
We found potential issues and optimized the speed to make website load faster and perform better.
Contact us today if you are looking for similar customized solutions for your business.
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