Self-Guided Property Tour Platform Transforming Apartment Leasing Experiences

The changing rental market created a demand for flexible, contactless property viewing experiences. Pineapple needed a scalable digital platform connecting visitors, leasing teams, scheduling workflows, and smart kiosk-based key access into one seamless solution.

• Creating a reliable self-guided tour experience by connecting physical kiosk devices with the digital leasing platform.
• Managing secure key access workflows without requiring agent availability during every property visit.
• Building separate experiences for property managers and visitors while maintaining real-time synchronization.
• Integrating verification, notifications, communication, and scheduling systems into a smooth user journey.
• Ensuring scalability to support growing agent registrations, properties, and visitor traffic.

• We started with discovery sessions to understand the complete leasing journey, visitor experience, kiosk functionality, and operational requirements before designing the platform architecture.
• Our engineering team built two dedicated portals: an Admin Portal for leasing teams and a Visitor Portal for potential renters using React.js, Node.js (Nest.js), and MySQL.
• The Admin Portal enabled property managers to manage apartment units, kiosk associations, locker details, appointment history, upcoming tours, and property availability from a centralized dashboard.
• For visitors, we created a seamless self-guided tour experience with appointment booking, identity verification through Stripe, automated email notifications, and SMS-based kiosk access codes through Twilio integration.
• The platform was deployed on AWS Cloud with a scalable architecture, enabling reliable performance, faster enhancements, and continuous product improvements.

Pineapple successfully transformed traditional apartment visits into a flexible self-guided leasing experience, helping property managers improve efficiency while giving renters more control. 

• 400% increase in platform traffic compared to the first month after launch.
• 30% monthly growth in agent registrations through improved adoption and accessibility.
• 70% reduction in manual tour coordination with automated scheduling, verification, and key access workflows.
• 24/7 property viewing experience enabling renters to explore apartments without agent dependency.