How to Configure In-store Pickup Delivery with Adobe Commerce?

Introduction

The eCommerce industry has seen a lot of innovations coming up to meet the demand of their customers. Such as Artificial Intelligence and Machine Learning implementations, using which image recognition and smart product recommendation features are used efficiently, we have seen the trendiest features of late. And we have loved them absolutely amid the dominance of eCommerce app development services.

The retail businesses have gone to ‘All Guns Blazing’ mode to adopt digital commerce via web apps and mobile apps. However, a trendsetting concept of seamless eCommerce experience is what retail businesses having physical stores are after.

What is Seamless eCommerce Buying Experience?

A seamless eCommerce buying experience refers to a smooth and effortless process that a customer goes through when purchasing a product or service online. This means that the process from start to finish is easy to navigate, with minimal friction, and the customer feels satisfied and confident in their purchase decision.

Which means, there is a frictionless ecosystem set for a buyer with no restrictions between the online and offline stores. This really takes the whole shopping experience to the next level. Another hidden benefit is that it boosts customer loyalty which perhaps is seen as the biggest advantage in the long run for retail stores and their eCommerce platforms.

For example, a buyer does the shopping online to get an ongoing discount at midnight, when the physical store is closed, but wants to have the items delivered at the store for a pick up. This could be an awesome experience if the buyer can go to the store the very next day. Absolutely no fuss in tracking for the order and waiting for it to get delivered. This is just an example of a seamless buying experience. In-store delivery is an option to the buyers where they can choose to pick up their orders from a physical store location.

As the ecommerce market continues to grow, retailers are looking for ways to offer more convenient and flexible delivery options for their customers. Such is the nature of this industry now and businesses have to take good care of this fact.

In this blog, we are going to discuss in this example itself about how to set up an in-store delivery method and multi-source inventory in Magento 2 or Adobe Commerce.

So let us get started, shall we?

What is the In-store delivery in Magento2/Adobe Commerce?

The customer can select an available pickup store during the checkout process where he can pick up the order, Source list suggestion comes based on the customer’s selected shipping address and nearest available store.

How to configure In-store delivery in Magento2 admin?

Before setup first follow the below step

1. Install MSI module and create source and stock (Make sure you have non-default stock and source).
Source: Go to Stores > Inventory > Sources

Go to Stores > Inventory > Stocks

a. Configured a Distance Priority Algorithm. More information link  (https://experienceleague.adobe.com/docs/commerce-admin/inventory/configuration/distance-priority-algorithm.html?lang=en)

b. Download and import all necessary geocodes for Offline Calculation. More information link (https://experienceleague.adobe.com/docs/commerce-admin/inventory/cli.html?lang=en#import-geocodes)

c. Configured Default Tax Destination Calculation settings. More information link (https://experienceleague.adobe.com/docs/commerce-admin/config/sales/tax.html?lang=en#default-tax-destination-calculation)

Enable In-store Delivery Method

Go to Stores > Setting > Configuration > Sales > Delivery Methods

Under In-Store pickup options

Enabled (Yes/No): Enabled or disabled shipping method on checkout page.

Method Name: Set a name to appear in the calculated rate in the shopping cart.

Title: Set custom title. Assigned title showing in the cart and checkout.

Price: Set the price you want to charge for In-Store Delivery Shipping Method.

Search Radius: Set up the search range.

Displayed Error Message: Set error message to display if In-Store Delivery is not available.

Frontend

When all of the configurations are completed by the admin, the customer should be able to choose the In-store delivery method during the checkout process.

If the customer selects the In-store delivery method, a pickup location has been selected based on the current shipping address and nearest store location. The customer can also change the pickup location and also search for pickup location based on search criteria.

After the complete checkout process, your selected shipping method is shown in the customer Order Email and Frontend my order view tab and admin order view.

Once the admin clicks on Notify Order Is ready to Pick Up customers get notification via email.

Wrap Up

In-store pickup is a convenient and flexible delivery option that many customers prefer on special days such as New Year’s Eve, Diwali, or Christmas vacation. With Magento 2, setting up In-store pickup is easy and can be done in just a few simple steps. By offering In-store pickup, retailers can increase customer satisfaction and loyalty as well as reduce shipping costs.

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