hand-head-btn Contact Us
UK

Privacy Policy

Welcome to Bytes Technolab Ltd.’s Privacy Policy (referred to as “we,” “us,” or “our”). We are committed to safeguarding the privacy and personal information of our clients, users, and website visitors following the General Data Protection Regulation (GDPR) and other applicable data protection legislation in the United Kingdom.

Our Commitment to Privacy and GDPR compliance

At Bytes Technolab Ltd., we recognize the importance of data privacy and are committed to collecting, processing, and storing your personal information appropriately. We strictly adhere to GDPR principles such as lawfulness, fairness, transparency, purpose limitation, data minimization, accuracy, storage limit, and integrity.
Purpose and Scope of Policy

The Privacy Policy explains:

  • What personal information do we collect from you?
  • How do we use, store, and share your data?
  • The rights you have over your personal information.
  • Our data protection standards and measures assure the security of your data.

This policy applies to all users of our website, customers of our services, and anyone else who interacts with us directly or indirectly. By accessing or using our website and services, you confirm that you have read and understand this Privacy Policy.

Information We Collected

We may collect the following types of personal data.

Personal Data

  • Full Name
  • Email Address
  •  Contact Details (country, city)
  • Company Information (name, size, annual revenue)
  • Job Title

Technical Data

  • IP Address.
  • Browser type and Version.
  • Device Type and Operating System.
  • Cookies and Metadata (e.g., page views, session duration).

Cookies

Our Website uses cookies to enhance user experience and gather information about visitors. This includes;

  • Session Cookies: For Operating our website.
  • Persistent Cookies: These are used to remember preferences and track usage.
  • Analytics Cookies: For performance analysis.

Ways We Collect Your Information

We collect information through:

    • Direct Information: When you fill out information, apply for jobs or contact us.
  • Automated Technologies: Cookies, server logs, and similar tracking technologies.
  • Third Parties: Analytics providers like Google Analytics and Hubspot.

How We Use Your Information

We collect and process your personal information for various purposes, ensuring transparency and compliance with the General Data Protection Regulation (GDPR). Below are the key ways we use your information:

Service Provision

  • Contract Fulfillment: We use your data to fulfill contractual obligations, including delivering customized software solutions and services.
  • Service Delivery: Your information allows us to manage your account, provide technical support, and respond to your inquiries efficiently.

Communication

  • Project Updates: We keep you informed about the progress of your projects and provide timely updates regarding your services.
  • Newsletters and Marketing: With your consent, we may send newsletters, promotional materials, and updates about new services or features that interest you.
  • Customer Support: To enhance user experience, we use your information to respond to support tickets, troubleshoot issues, and improve our service offerings.

Legal and Compliance

  • Regulatory Compliance: We process your data to comply with legal obligations under applicable laws, such as the GDPR and DPDP Act.
  • Fraud Prevention: Your data helps us detect, investigate, and prevent fraudulent or unauthorized activities on our platform.
  • Dispute Resolution: We may use your information to resolve disputes, enforce our terms of service, and address any claims or legal matters.

Legal Basis for Data Processing

Under the General Data Protection Regulation (GDPR), we must have a valid legal basis for processing personal data. The following are the legal reasons on which we process your data:

Contractual Necessity

We process personal data to fulfill a contract with you. This includes:

  • Providing Services: Delivering our software solutions, services, and project deliverables as agreed upon in contracts or service agreements.
  • Contract Execution: Managing client connections, communication, and assistance within the framework of ongoing projects.
  • Billing and Payment: Managing payments, invoices, and financial transactions.

Consent

Sometimes, we request your explicit consent to process certain types of personal data, especially for marketing and non-essential services. This includes:

  • Marketing Communications: Sending newsletters, updates, or promotional materials.
  • Surveys and Feedback: Requesting participation in customer satisfaction surveys or market research.
  • Non-essential Services: Processing data for services that are not required to fulfill contractual obligations.

Legitimate Interests

We process personal data for legitimate business purposes that do not override your rights and freedoms. This can include:

  • Business Operations: Improving our products and services by boosting the user experience or conducting internal audits.
  • Marketing and Communications: Promoting our services and engaging with potential clients.
  • Security and Fraud Prevention: Protecting our website and services from fraud, hacking, and other illegal activity.

Legal Obligations

We process your data as required by law and in line with the rules. This includes:

  • Regulatory Compliance: Complying with legal requirements such as tax rules, anti-money laundering legislation, and other statutory obligations.
  • Fraud Prevention & Legal Claims: Collaboration with legal authorities in case of fraud, legal issues, or regulatory inquiries.

Data Security Measures

At Bytes Technolab, we use strong technical and organizational measures to safeguard and preserve the security and confidentiality of your personal information. These safeguards prevent unauthorized access, disclosure, modification, or destruction.

Technical safeguards

  • Encryption: All sensitive data is encrypted during transit and at rest using industry-standard methods.
  • Access control: Only authorized personnel have access to personal data. Data integrity is ensured using multi-factor authentication (MFA) and role-based access constraints.
  • Network Security: Firewalls, intrusion detection systems (IDS), and regular security patching protect our systems from illegal access.

Organizational safeguards

  • Employee Training: Regular data protection training guarantees that all employees understand and follow GDPR and data privacy guidelines.
  • Data minimization: We gather and retain only the data required for specific reasons, lowering the risk of exposure.
  • Incident Response Plan: If a data breach occurs, we have a detailed incident response plan to address and mitigate any consequences promptly.

Risk Audit and Assessment

We conduct regular audits and risk assessments to examine the effectiveness of our data security measures. These assessments help identify potential vulnerabilities and ensure ongoing compliance with changing security standards.

Data Retention Policy

We retain your data for as long as necessary to fulfill the purpose outlined in the policy, including meeting legal, accounting, or reporting requirements. Customer data is typically erased within 60 days after termination services unless extended retention is required by law.

Your Data Protection Rights

Under the General Data Protection Regulation (GDPR), you have several necessary rights regarding your data. These include:

  • Right of Access: You can request access to your data to verify how we process it.
  • Right to Rectification: You can request corrections if your data is inaccurate or incomplete.
  • Right to Erasure: You can request that we delete your data under certain conditions, such as when it’s no longer needed or if you withdraw your consent.
  • Right to Restrict Processing: You can request a temporary restriction on data processing in specific situations.
  • Right to Data Portability: You can obtain a copy of your data in a machine-readable format and request it be transferred to another service provider.
  • Right to Object: You can object to processing your data, particularly in cases of direct marketing or legitimate interests.

Complaints and the Data Protection Authority

At Bytes Technolab Ltd., we value your privacy and aim to comply with data protection requirements fully. If you believe your data protection rights have been breached, we recommend that you contact us immediately to resolve the situation.

How do you get in TOUCH with Bytes Technolab?

If you have questions or complaints about how we process your data, please contact our Data Protection Officer (DPO) at

Bytes Technolab Inc.

Address: Unit 3, 5 Knights Close, Leicester, LE4 8EW, United Kingdom
Contact No: +447920047249

Email:  [email protected]