Trady AI

Automated Customer Care for a Service Marketplace by Implementing Custom AI Modules

  • 150%

    Revenue Growth

  • 200%

    More Retention

  • 100%

    Commission-Free

  • 9000+

    Registered Firms

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Our generous client from the USA followed the initiative of ‘Vocal for Local’ to give skilled handymen an incredible platform to get recognized in their cities and earn more for a living. This is how Trady came to life!

  • Country

    USA

  • Duration

    5 Months

  • Industry

    Service Marketplace

  • Services

    Project Discovery, Infrastructure Analysis, AWS Optimization, DevOps

  • Technologies

    Next.js, Laravel Vapor, MySQL, Twilio

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planet-sec-title-arrow Problem Statement

  • The old commission-based Trady platform was simply a booking solution via a middleman (vendor). This model created dependencies and complications as our client was aiming to scale the platform by adding more cities.
  • He wanted to remove the vendor who was charging commission and started to provide jobs and home (handyman) services under his operations.
  • Poor user experience and customer satisfaction were high on the client wishlist so he wanted some revolutionary changes in customer service.

planet-sec-title-arrow Challenges

  • The old platform offered a poor customer service experience. The client realized that prompt response to customer queries significantly affected the conversion ratio.
  • Initial dependency on the vendor (middleman) consequently affected the scalability of the business, geographically and financially.
  • No significant boost in conversions as customers were finding affordable options on their own in the local market.
  • Local handymen were tired of paying the vendor (middleman) commissions and felt frustrated due to the lack of conversions. Eventually, they started moving away from it.

planet-sec-title-arrow Solution

  • To streamline and automate customer care, our AI engineers planned to integrate popular AI modules such as Customer GPT, Quote GPT, Call GPT, and Candidate GPT using the custom versions of ChatGPT for specific purposes.
  • To promote the local handymen service providers, we integrated an AI-generated website editor to help admins create websites for their local businesses on the go without the technical expertise needed.
  • Customer GPT implementation provided customers with job work price estimations and, in certain cases, can even engage in negotiations with customers for discounts.
  • Quote GPT implementation helped to maintain transparency in quotations for the end customers to boost trust.
  • With Call GPT, the AI engineers automated the whole process of call conversations between the handyman services providers and customers.
  • Candidate GPT implementation helped transform the recruitment process of handyman services providing candidates. By leveraging SMS messaging for communication, we facilitated the application streamlining and interview process.

planet-sec-title-arrow Result

  • Candidate GPT implementation saw this service marketplace platform to register 9000+ local handyman services providers.
  • Resolving bottlenecks in customer service operations through Customer GPT implementation boosted the customer retention rate by 200%.
  • AI-powered prompt responses to customer queries and transparent quotations resulted in revenue growth of around 70%.
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Integrated AI-powered modules in this service marketplace solution increased the revenue by 70%.

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We built a scalable handyman marketplace to foster geographical business expansion.

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UI development and backend modifications delivered a fresh, feature-rich, and robust marketplace set to grow.

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In-house Engineers

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Client Retention

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Global Clients

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