AI-Powered Support Chat
We created an AI-driven support layer that replaced fragmented workflows with one instant interface for faster, more accurate query resolution.
60%
faster support responses
45%
lower handling time
70%
fewer platform switches
90%
stronger answer consistency
TESS is an internal ecommerce support solution built to help service teams instantly access order, product, payment, and webshop information through one unified, AI-powered interface.
Industry
E-commerce
Client Type
Both
Market
UK/Europe
Engagement Duration
4 Months
Technologies
OpenAI GPT API Python FastAPI MongoDB Qdrant RAG Magento API Docker Linux REST APIs Multilingual NLP Processing
Project Type
AI Implementation & Data Engineering
Key Features Delivered
- Natural language query interface for support agents
- Real-time order, product and payment data retrieval
- Magento and PDE API integration for live operational data
- MongoDB and Qdrant centralized indexed data layer
- RAG-based architecture for grounded accurate responses
- Single unified chat interface replacing multiple platforms
- Multilingual query handling across regions and languages
Business Challenge
Fragmented Magento, PDE, and DGE workflows forced support agents to manually retrieve order, product, and payment data, increasing response time, inconsistency, operational friction, and support scaling limitations.
Objectives
- Eliminate manual switching across Magento, PDE, and DGE
- Reduce Average Handling Time for support queries
- Build a centralized MongoDB and Qdrant knowledge layer
- Deliver real-time order, product, and payment retrieval
- Enable multilingual NLP across cross-region support workflows
Our Approach
Discovery → Workflow Mapping → Data Architecture → Integration → Validation
Before building anything, we audited every agent workflow across Magento, PDE, and DGE, identifying where manual switching, retrieval gaps, and data fragmentation were costing response time. Only then did we design the RAG architecture, data layer, and NLP integration.
Results & Impact
TESS replaced three-platform manual navigation with one RAG-powered chat interface, cutting Average Handling Time by 45%, reducing platform switches by 70%, and delivering 90% more consistent responses across multilingual ecommerce support operations daily.
Overall efficiency was improved through connected workflows and automation.
Complex business processes were simplified with customized platform capabilities.
It’s been a pleasure to have worked with Bytes Technolab. I am consistently impressed by their ability to execute tasks as requested. They are quick learners who tackle business challenges with effective software solutions. I really appreciate their timely responses and out-of-the-box recommendations.
Travis C
Head of Marketing, Ragnar
