LQA
We empowered teams in the luxury hospitality industry via a PWA app with gamified learning and actionable insights, even in low internet connectivity, to improve guest experience.
1500+
Luxury Hotels Onboarded
150K+
Staff Members Connected
2.3M+
API Transactions Per Day
1.2M+
Monthly Subscriptions
myLQA is a hospitality workforce enablement MVP designed to improve service quality across luxury hotel operations. The platform extends hotel assessment insights beyond management teams, enabling staff members to access training, certifications, and personalized performance improvement tools securely.
Industry
Hospitality
Client Type
B2B B2C
Market
UK/Europe
Engagement Duration
1.5 Years
Technologies
React.js Node.js AWS REST APIs Stripe PostgreSQL
Key Features Delivered
Key Features Delivered - Progressive Web Application (PWA) for lightweight accessibility
- Personalized dashboards and assessment visibility
- Workflow automation and task management system
- Role-based access and department-level permissions
- Subscription and payment management with Stripe
- Training videos, certifications, and staff networking features
Business Challenge
Hotel assessment insights were restricted to management dashboards, limiting staff visibility into performance improvement opportunities. Native mobile applications were impractical for many hotel employees using low-end devices and with restricted internet access.
Objectives
- Improve staff access to training and assessments
- Enable secure department-level data visibility
- Build a lightweight and scalable MVP platform
- Create a centralized subscription-driven MVP
Our Approach
Platform Discovery → MVP Engineering → Secure Workflow Design → SaaS Enablement → Scalable Deployment
We designed a secure and lightweight workforce enablement MVP optimized for accessibility, scalability, and role-based engagement. The platform architecture prioritized low-bandwidth performance, secure API communication, and configurable access control layers to support large-scale hospitality operations globally.
Our Solution
We engineered a scalable hospitality workforce MVP designed for secure engagement, learning, and operational visibility.
- Built a React-based MVP optimized for lightweight mobile accessibility.
- Implemented role-based dashboards with secure department-level permissions.
- Enabled workflow automation, subscriptions, and certification management systems.
- Developed AWS-based microservices architecture with secure REST API communication.
Results & Impact
The platform successfully onboarded over 1500 luxury hotels and 150K staff members while handling more than 2.3 million API transactions daily. Secure workforce accessibility, personalized dashboards, and scalable architecture helped myLQA create a high-growth hospitality enablement MVP with strong recurring subscription engagement.
Hotel service improvement was enabled with secure access to assessments and training insights.
Workforce performance visibility improved through personalized role-based dashboards.
It’s been a pleasure to have worked with Bytes Technolab. I am consistently impressed by their ability to execute tasks as requested. They are quick learners who tackle business challenges with effective software solutions. I really appreciate their timely responses and out-of-the-box recommendations.
Travis C
Head of Marketing, Ragnar
