eCommerce Business Analyst
- Position - 01
- Job Location - Pune
- Qualification - Graduate
- Working Hours - Full Time
- Years of Exp - 4+ years
About us
We are looking for an experienced Business Analyst – eCommerce who will play a critical role in bridging business needs with technical solutions for digital commerce projects. The candidate will lead business analysis initiatives, support discovery and presales activities, manage a team of Business Analysts, and establish strong BA processes and governance frameworks within the organization. The role requires strong expertise in eCommerce platforms, digital business models, and technical architectures, along with the ability to collaborate closely with sales, delivery, and technology teams to define scalable solutions that drive client success.
Roles & responsibilities
- Lead discovery workshops and presales activities by understanding client requirements, defining solution approaches, and supporting proposal preparation.
- Work closely with the sales and presales teams to align client expectations and contribute towards winning new projects.
- Manage BA team allocation, mentoring, and performance, ensuring optimal resource utilization across projects.
- Establish and govern Business Analysis processes, standards, and documentation frameworks within the department.
- Lead requirement gathering, analysis, and documentation, including BRDs, FRDs, user stories, use cases, and workflow diagrams.
- Provide expertise in the eCommerce domain use cases such as product catalog management, pricing, promotions, checkout, payments, order management, and customer journey optimization.
- Define functional and technical requirements while collaborating with development, UI/UX, and architecture teams.
- Work with clients to identify business opportunities and scalable strategies to grow their online commerce platforms.
- Ensure successful integration planning with third-party systems such as payment gateways, CRM, ERP, marketing tools, and logistics platforms.
- Guide teams on best practices for documentation, helping the organization build strong case studies, solution documents, and knowledge repositories.
- Participate in solution architecture discussions and help define technical options for scaling client platforms.
- Provide leadership in UAT planning, validation, and delivery governance.
Skills required
- 4+ years of experience as a Business Analyst with strong exposure to eCommerce and digital commerce projects.
- Proven experience in discovery workshops, presales support, and client solutioning.
- Strong understanding of online business models and eCommerce use cases.
- Hands-on knowledge of Adobe Commerce (Magento), Shopify, and other major eCommerce platforms.
- Good understanding of eCommerce technical architectures and integration patterns.
- Strong expertise in requirement gathering, requirement engineering, and business analysis methodologies.
- Experience managing BA teams and project resource allocation.
- Ability to collaborate with sales, product, and engineering teams to align project scope and client expectations.
- Strategic mindset with the ability to define scalable solutions to support client business growth.
- Understanding of eCommerce marketing strategies, including digital campaigns, conversion optimization, and customer engagement.
- Strong communication, presentation, and stakeholder management skills.