Validize
Lambda cold starts delayed MSP ticket authentication, so EC2 migration and Autotask ConnectWise middleware integration eliminated latency and delivered 70% faster API response with automated identity verification.
70%
faster API responses
50%
steadier system performance
35%
lower verification effort
25%
faster support handling
Validize is a USA-based B2B security platform helping MSPs authenticate users through encrypted rotating passcodes, centralized digital credentials, and automated identity validation that reduces fraud without disrupting workflows.
Industry
Security
Client Type
B2B
Market
USA
Engagement Duration
One and a half years
Project Type
Product Engineering
Technologies
React Android iOS AWS Lambda EC2 DynamoDB PSA APIs
Key Features Delivered
Key Features Delivered - Secure identity verification before MSP ticket access
- Autotask and ConnectWise PSA webhook-triggered verification
- Verification widget via secure contextual links embedded
- SSO token-based authentication for mobile PSA interfaces
- Custom ticket fields mapping real-time verification status
- EC2 private VPC backend execution performance optimization
- Automated OTP email and domain-based identity validation
Business Challenge
MSP teams using Autotask and ConnectWise had no verified user check before ticket access. Simultaneously, 29 AWS Lambda functions without provisioned concurrency caused cold-start delays of approximately 1 second. Embedding a verification widget into PSA platforms without disrupting native workflows created a critical integration challenge.
Objectives
- Verify internal users before ticket processing
- Embed verification into PSA ticket workflows
- Eliminate Lambda cold-start API latency
- Improve mobile application response performance
- Enforce ticket access via automated workflow controls
Our Approach
Audit → Strategy → Development → Optimization → Growth
PSA workflow constraints, Lambda latency patterns, and mobile authentication friction were audited first. Build was shaped around non-intrusive middleware integration and EC2 migration, so MSP ticket flows stayed uninterrupted throughout.
Our Solution
A PSA-integrated verification layer was built for Autotask and ConnectWise without modifying native platform interfaces.
- Middleware subscribed to PSA webhook events, triggering OTP, domain, and SSO token verification before ticket processing
- Verification widget delivered via secure contextual links inside ticket descriptions and custom PSA fields
- 29 AWS Lambda functions migrated to EC2 with private VPC networking, eliminating cold-start latency
- Custom fields Verification Status and Verified User ID auto-transitioned tickets from Pending Verification to Open on identity confirmation
Results & Impact
After launch, Validize cut API delay by 60–70%, improved performance consistency by 40–50%, reduced manual verification effort by 25–35%, and boosted support response efficiency by 15–25%.
Verification workflows were accelerated through automated validation processes.
Operational accuracy was improved with secure data management and approval flows.
It’s been a pleasure to have worked with Bytes Technolab. I am consistently impressed by their ability to execute tasks as requested. They are quick learners who tackle business challenges with effective software solutions. I really appreciate their timely responses and out-of-the-box recommendations.
Travis C
Head of Marketing, Ragnar
