CRM Software Solution for Retail Businesses
We consult, design, and develop specialized CRM software to empower your eCommerce software application. Our CRM software developers help you achieve your goals by personalizing end-user experiences with perfect alignment of marketing channels, online sales, and customer services. We use our 11+ years of experience and lessons in CRM consulting, development, and deployment.
Bespoke CRM Will Benefit Both: Your Customers and YOU
Though upgrading an existing CRM is also possible, any top eCommerce CRM development company will tell you to build from scratch. As your eCommerce operations will become more complex with time, a customized CRM for retail businesses gives you the ability to customize and integrate any operation. For example, solving individual departmental issues, integrating multiple departments for optimized monitoring, and operations, and so on.
With the wealth of your customers’ data, you can now make precise decisions based on your interactions, their individual preferences, and behaviors to provide personalized experiences. This fosters customer retention and loyalty. The benefits of CRM software for eCommerce businesses are:
Improved Supply Chain
Targeted Marketing
Improved After-Sales
Easy to Scale Business
Reduced Costs & Losses
Data-driven Decisions
Why Does Your eCommerce Business Need Custom CRM Software?
Automation
Streamlines tasks, saves time and resources, ensuring efficient and consistent customer interactions.
Increase Order Values
Use your customer data to seek opportunities for cross-selling and upselling with high-value product recommendations.
Extended Integration Capabilities
You can integrate with existing and 3rd-party systems like other eCommerce marketplaces, email marketing tools, accounting software, etc. to extend functionalities.
Real-Time Inventory Control
CRM software can provide real-time tracking of stock levels and trigger alerts for restocking, ensuring products are available to fulfill orders.
Mobile Accessibility
Make the most of this mobile era and keep your business at your fingertips via mobile CRM solutions enhancing customer data access, responsiveness, and agility.
Improve via Customer Insights
CRM software can capture customer feedback and provide valuable insights into customer satisfaction, preferences, and pain points. This information helps businesses refine their products and services.
Types of CRM: Which One Should YOU Choose?
First thing first, you must tell our experts what are your desired goals to achieve down the line through the eCommerce CRM app development project. Our CRM developers and eCommerce industry experts will recommend the best options with custom functionalities better than your competitors, aligned with your budget of course.
Even if you need a bespoke or a ready-made CRM software for eCommerce business, here are a few options:
Cloud CRM (SaaS)
With every bit of information stored in Cloud, it is perfect for diverse sizes of eCommerce businesses. No additional equipment or techies are needed to store the data.
Standalone CRM
As the name suggests, we will develop and deploy your own server and configuration. Unlike Cloud CRM, you can mold the system to your business needs.
Individual eCommerce
This is the closest to what we call a 100% custom eCommerce CRM software app. It will be tailored to every retail business need and the needs of your end-users.
Ready to Elevate Your Retail Business?
Join our hands to create a bespoke eCommerce CRM App.
Core Functionalities in CRM Built for eCommerce
| Ops | Functionalities |
|---|---|
| Sales Funnel | Data Collection and Organization |
| Lead Generation | |
| Lead Qualification | |
| Customer Segmentation | |
| Opportunity Management | |
| Order Management | |
| Invoice Management | |
| Process Automation | |
| Sales Tracking, Analytics & Forecasting | |
| Digital Marketing | Marketing Channel Integration |
| Marketing Content & Design | |
| Customer Engagement | |
| Survey Marketing | |
| Email Marketing | |
| SMS/Push Notifications in Mobile CRM | |
| Customer Service | Admin Center |
| Case Management & Tracking | |
| Customer Portal | |
| Customer Service Real-time Reports | |
| Case Volume Forecasting | |
| AI-based Chatbots | |
| SLA Management |
Our Offerings: Specialized CRM Development for eCommerce
CRM Development for eCommerce
Our CRM developers will build you a specialized eCommerce CRM software tailored to your business needs and user-friendly interface.
Sales & Marketing Automation
The plan is to uplift your revenue streams using the customer data for opportunity tracking, personalization, cross-selling & upselling, email marketing, etc.
Inventory Management Software
Our CRM developers will help you build smart inventory tracking and management software to help you with real-time updates on your stocks.
360° eCommerce Integrations
Based on your retails business goals, we will integrate other 3rd-party systems for specific functionalities and eCommerce platforms like Shopify, Magento, etc.
Advanced Workflow Automation
Our dedicated eCommerce developers will help you create modules and integrate them to automate repetitive tasks, follow-up emails, reminders, etc.
CRM Mobile App Development
We also offer Mobile CRM development on iOS/Android to transform your business by implementing trending eCommerce mobility solutions.
Let’s Build a GREAT eCommerce CRM App!
Unleash new possibilities & stay ahead in the online retailing realm.
Got a project for us?
Let's talk.
Reduce Development Cost by 60%
Faster Deployment, Highest Quality
100+ Software Engineers for Hire